05-01-2018, 04:04 AM
Olex: I am sure you understand that without having more info than just such a brief description of the symptoms can make it quite difficult to reproduce and resolve the problem.
But now, as your students apparently have small BE databases (without any confidential data) that could be provided to Kanors to reproduce the problem, why don't you ask one of them to give a reproducible case?
Just ask the user to pack up all the files in that BE folder, make a note of the table and attribute in it not giving the right numbers, and state the BE version being used. And, even better, if you have the same BE version, check also that you can reproduce it yourself using that BE database on your computer. If you can reproduce it, I am sure Kanors would also be able to do so and the problem would be quickly solved. Helping them like that could save much time and effort...
But now, as your students apparently have small BE databases (without any confidential data) that could be provided to Kanors to reproduce the problem, why don't you ask one of them to give a reproducible case?
Just ask the user to pack up all the files in that BE folder, make a note of the table and attribute in it not giving the right numbers, and state the BE version being used. And, even better, if you have the same BE version, check also that you can reproduce it yourself using that BE database on your computer. If you can reproduce it, I am sure Kanors would also be able to do so and the problem would be quickly solved. Helping them like that could save much time and effort...